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Return Policy

  1. A Return Merchandise Authorization (RMA) is required for any item to be returned to Complete Cooling Parts Inc at [email protected] to request an RMA number in order to initiate a return. Please provide the invoice or sales order number, part number and reason for return. An RMA issued will only be valid for 7 calendar days. All returns not received within 7 calendar days of the RMA issue date will be cancelled and no longer be returnable.
  2. Returns are not accepted without an issued RMA. Any returns without an issued RMA will be refused and credit will not be reimbursed.
  3. All items have a 12-month warranty against manufacturer defects, unless customer selects options of taking warranty allowance. Items claimed for fitment issues require photo documentation and VIN# (Vehicle Identification Number) e-mailed to Complete Cooling Parts Inc’s customer service staff. Warranty claims are voided if warranty labels have been removed or tampered with. The use of items for commercial or fleet use is not included in Complete Cooling Parts Inc warranty program. Please refer to Complete Cooling Parts Inc.’s warranty policy and term and conditions for additional information.
  4. No returns are acceptable after 7 days from date of invoice. Return requests must be made within 7 days from invoice date with original copy of receipt. Returned items are subject to handling fees of 20% or more. Damaged items or items without original packaged and conditions are not returnable.
  5. Special ordered items are not returnable. Special order will be subjected as 20% deposit in order to process the order. 20% deposit is non-refundable for any cancellation. Special ordered items are noted when customer order through the phone call, and they are noted on the customer invoice/sales orders and delivery confirmation.
  6. Items damaged due to misuse, mishandling or improper installation are not returnable. Items must be returned in original packaging and original condition including labels. Items in damaged, non-sellable (oil or dirt) or altered conditions are not returnable and are deemed by Complete Cooling Parts Inc as invalid returns.
  7. Returned items deemed by Complete Cooling Parts Inc. to be invalid returns must be retrieved within 7 days with 1-day prior notice or be issued their own call tag. Freight will be at customer’s expense. Item will be disposed after 7 days if no response is received within 7 days after notice.
  8. Items claimed as defective will be reviewed by Complete Cooling Parts Inc’s RMA Department and will be processed within 10 business days after the item is received by Complete Cooling Parts Inc’s corporate office. If a returned item originally claimed to be defective is found to be a non-defect, further evidence of defect must be provided to process claim. Credits for false claims will be denied or subject to handling fees.
  9. Signing delivery confirmation affirms items are in good condition when received from Complete Cooling Parts Inc. After delivery confirmation is signed, Complete Cooling Parts Inc is released from responsibility for any damaged/missing items which are not returnable. Items which have been sanded, painted, altered, or returned without original packaging and labels are not returnable.
  10. In no event will Complete Cooling Parts Inc be responsible for direct, indirect, incidental, consequential, punitive or special loss or damage of any kind, including but not limited to labor, paint, property damage, and personal injury as result of the use of its products.
  11. Customer return rates are reviewed on a quarterly basis. Customers with unusually high return rates are subject to price tier changes and/or higher restocking fees.

 

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